Skip to main content
Pay Online
Outage Information
Contact Us
Time-Of-Day Schedule
Home

SmartHub/Bill Login

Loading SmartHub log in. Please wait...

'Loading NISC SmartHub log in. Please wait...'
Menu

Important Information

  • The lobby will be closed due to COVID until further notice. 
  • USPS Mail delivery continues to be delayed. Pay your bill and view your usage online.  Click here!
  • Capital Credits returned early in May 2020. Click for more info. 
1 of 3 
  • About Us
    • About Touchstone Energy
    • Annual Meeting & Family Day
    • Board Of Trustees
      • District Map
      • Trustee Nominating & Election Schedule
    • Capital Credits
      • Capital Credits Change Of Address
      • Capital Credits Estate
      • Capital Credits FAQ
      • Capital Credits Unclaimed Funds List
    • Cooperative Principles
    • Ohio Cooperative Living Magazine
    • Membership Documents & Forms
    • Local Connections
  • Community
    • ACRE
    • Co-op Connections
    • HUG Card
    • Kids Energy Zone
    • People Fund
    • Scholarship
    • Youth Tour
    • Donation Requests
  • Member Services
    • Ask Your Energy Advisor
    • Commercial & Industrial Members
    • Energy Tips & Information
    • Rebates & Programs
    • Together We Save
    • Home Energy loans
    • Energy Calculators
  • My Account
    • About Your Bill
    • Apply For Service
    • AutoPay
    • Budget Billing
    • Fees
    • Payment Options
    • Rates
    • SmartHub
    • Transfer/Disconnect
    • Time-Of-Day Schedule
  • Safety
    • Safe Electricity
    • Safety Demonstrations
    • Safety Quiz
  • Renewable Energy
    • Distribution Generation Documents
    • OurSolar
  • Outage Information

Capital Credits FAQ

Q: When can I expect to receive my capital credits refund?

A: Capital credits refunds of $99.99 or less will be credited to active members December electric bill. Capital credits refunds of $100 or more will be mailed as checks to active members in December. All capital credits payments to prior members will be mailed in December.  To assist members experiencing financial hardship during the 2020 COVID-19 epidemic, the Board of Trustees voted to refund capital credits early, in May, rather than waiting until December for that particular distribution.

Q: Are capital credits taxable income?

A: Capital credits are a return of previous years' margins and are not taxable unless electricity is claimed as a business expense.

Q: Why do I get a capital credits refund?

A: Capital credits are each members share of the margins determined by how much electricity was purchased during the year and the rate under which the member was billed. The return of capital credits sets electric cooperatives apart from other utilities. One of the seven cooperative principles is to operate on a not-for-profit basis by returning any net savings to members on the basis of their patronage.

Q: How does the cooperative determine how much my capital credits refund will be?

A: The Lorain-Medina Rural Electric Cooperative Board of Trustees determines and approves the cooperatives refund annually based on the cooperatives margins. We have to ensure that we are financially stable to refund capital credits by working closely with our management team.

Q: I have lost my capital credits check. Will you send me a new one?

A: We will be happy to replace your lost refund check. However, we do have to wait until after the check has expired, which is 90 days. At that time we will verify that your check has not been cashed and forward your refund information to our accounting department for replacement.

Q: I no longer live within the cooperatives service territory. What happens to my capital credits?

A: Each member is entitled to continue receiving an annual capital credits refund. Please remember to notify the cooperative of all address changes to ensure prompt delivery of your refund.

Q: Can I close out my capital credits account?

A: Your capital credits balance is not a cash value. It is an amount assumed you will receive over a period of time. Because of this we do not close out capital credits accounts except to estates with no surviving spouse.

Q: Why do I have to send my Letter of Authority before I can receive an application to close out my late parent's capital credits account?

A: Due to federal "Red Flag" rules, we must verify that you are authorized to receive the funds from the capital credits account. The federal "Red Flag" rules help to protect our members against identity theft.

Back to Top

Quick Links

  • Contact Us
  • Employment
  • QuickLINKS
  • News

ccc-1.png

PoweringUp3.png

Login

Employee Email

©2021 Lorain-Medina Rural Electric Cooperative. All Rights Reserved.

  • About Us
    • About Touchstone Energy
    • Annual Meeting & Family Day
    • Board Of Trustees
      • District Map
      • Trustee Nominating & Election Schedule
    • Capital Credits
      • Capital Credits Change Of Address
      • Capital Credits Estate
      • Capital Credits FAQ
      • Capital Credits Unclaimed Funds List
    • Cooperative Principles
    • Ohio Cooperative Living Magazine
    • Membership Documents & Forms
    • Local Connections
  • Community
    • ACRE
    • Co-op Connections
    • HUG Card
    • Kids Energy Zone
    • People Fund
    • Scholarship
    • Youth Tour
    • Donation Requests
  • Member Services
    • Ask Your Energy Advisor
    • Commercial & Industrial Members
    • Energy Tips & Information
    • Rebates & Programs
    • Together We Save
    • Home Energy loans
    • Energy Calculators
  • My Account
    • About Your Bill
    • Apply For Service
    • AutoPay
    • Budget Billing
    • Fees
    • Payment Options
    • Rates
    • SmartHub
    • Transfer/Disconnect
    • Time-Of-Day Schedule
  • Safety
    • Safe Electricity
    • Safety Demonstrations
    • Safety Quiz
  • Renewable Energy
    • Distribution Generation Documents
    • OurSolar
  • Outage Information